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We had bugs at work, but I assure you we do not take days to fix critical issues like a customer can't login and use the stuff he is paying us for. We would ne
by simion314 5y ago
We had bugs at work, but I assure you we do not take days to fix critical issues like a customer can't login and use the stuff he is paying us for. We would never show you a TOS and say to you "sucker you clicked accept, please wait until someone has the time to fix this minor issue for us but important for you).
In cases where an issue inconvenienced a customer I know we were compensating them with stuff(like upgrades or discounts).
- msh 5y agoHow much does each customer pay you every month?
- simion314 5y agoI am just a dev but support has direct access to me, when a customer has a problem that support can't handle the issue is forwarded to me and most of the time I fix the issue. A small company really needs to try to keep each customer. In the past I worked on even smaller company I was doing support and dev , this forced me to automate support related tasks like gathering reports with detailed information, then as dev I could get user reports and fixed. This would not have worked if the application would have been fulled of bugs but it was done in a managed language so there were few bugs and some of them were not the app but the platform.