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Why do people think BBB matters? It's a generational thing - BBB tends to be respected by people who reached maturity before the internet became big. There wa
by jjkaczor 5y ago
Why do people think BBB matters?
It's a generational thing - BBB tends to be respected by people who reached maturity before the internet became big. There was no easy way to complain or vent about business back then, so the BBB actually had clout... With businesses that actually paid to be a member... So, still not that useful, even then.
- mikestew 5y agoThe BBB never mattered, even if my fellow olde pharts thought it mattered. Note the part where you state that "businesses...paid". What's that phrase folks on HN throw around way too much about who pays, and who the real customer is? BBB was the /dev/null for customer complaints that the businesses paid to cause customers to think they had effective complaint channel. Source: oldster from back when folks naively thought a complaint to the BBB made any difference, and a former owner of a business that was a member of the BBB.