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I have not seen handling of support calls without exploitation. It's integral to handling support calls, but somehow market forces turn it into exploitation. Th
by ganzuul 5y ago
I have not seen handling of support calls without exploitation. It's integral to handling support calls, but somehow market forces turn it into exploitation. The worst I have seen was Dell, which produced sub-par products in order to sell an outsourced support service for net profit.
- Grustaf 5y agoThe context here is a one-man internet company that hires someone on Upwork to help him or her with some administrative task. That doesn't fit any definition of "exploitation". You could say that the entire global capitalist system is exploitative in nature, or something like that, but an individual entrepreneur posting on Upwork is not "exploiting" anyone.