3 ms·

Yeah, honestly, I'm not sure why one couldn't run an external technician boot image, do minor checking for on-board drive health in an unused area, and never to

by dv_dt 5y ago

Yeah, honestly, I'm not sure why one couldn't run an external technician boot image, do minor checking for on-board drive health in an unused area, and never touch the customer data. Though sometimes I understand that the entire main board gets swapped. That would shorten the repair timeline, and the malfunctioning board can be assessed and repaired or disposed of on some other timeline.

fishywang 5y ago
yea. I can understand them suggesting backup your hd before shipping it to repair, because shit happens and they could need to swap your hd. but also suggesting customer to wipe it means even when shit doesn't happen customer still need to deal with the hassle of restore the hd once repair is done.
abakker 5y ago
Yes, but "hassle" and "security" are synonymous a lot of the time. even if their policy was that they didn't use the boot drive, I'd rather wipe it. No reason to give someone your data, your employers' data, etc. And as someone who has recently had a MacBook Pro repaired, they swapped virtually everything. Keyboard, Mboard, Touch Bar, etc. the only original thing now is the screen. I would have had to restore from backup anyway. As a plus, my SSD is now brand new so any wear on it after 2.9 years of service is gone :)
- whitexn--g28h 5y ago
  You can only wipe the drive if the computer will boot, not something a lot of devices that need repair are happy to do.
  - abakker 5y ago
    Honestly, I've not had this particular issue in about 10 years, but you're right. If it is dead enough it won't boot, then I guess wiping it would be tough. For me, the combo of Target disk mode, recovery partition, or external boot drive have always gotten the job done. But yeah, if the logic board is really dead and not just "failing" then I might be tempted to use a drill.

3 ms·

Yeah, honestly, I'm not sure why one couldn't run an external technician boot image, do minor checking for on-board drive health in an unused area, and never to

by dv_dt 5y ago

fishywang 5y ago
yea. I can understand them suggesting backup your hd before shipping it to repair, because shit happens and they could need to swap your hd. but also suggesting customer to wipe it means even when shit doesn't happen customer still need to deal with the hassle of restore the hd once repair is done.
abakker 5y ago
Yes, but "hassle" and "security" are synonymous a lot of the time. even if their policy was that they didn't use the boot drive, I'd rather wipe it. No reason to give someone your data, your employers' data, etc. And as someone who has recently had a MacBook Pro repaired, they swapped virtually everything. Keyboard, Mboard, Touch Bar, etc. the only original thing now is the screen. I would have had to restore from backup anyway. As a plus, my SSD is now brand new so any wear on it after 2.9 years of service is gone :)
- whitexn--g28h 5y ago
  You can only wipe the drive if the computer will boot, not something a lot of devices that need repair are happy to do.
  - abakker 5y ago
    Honestly, I've not had this particular issue in about 10 years, but you're right. If it is dead enough it won't boot, then I guess wiping it would be tough. For me, the combo of Target disk mode, recovery partition, or external boot drive have always gotten the job done. But yeah, if the logic board is really dead and not just "failing" then I might be tempted to use a drill.