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It could mean that they just won't do as much testing if they don't know the password, which means there's a greater risk you'll get your computer back and disc
by Wowfunhappy 5y ago
It could mean that they just won't do as much testing if they don't know the password, which means there's a greater risk you'll get your computer back and discover there's still something wrong with it.
Which might also be a perfectly reasonable tradeoff, but there's nothing inherently nefarious about it. And people can make different choices depending on the amount of private information on their laptop.
- onedognight 5y agoThey NetBoot in order to run diagnostics. They don’t need your password.
- Wowfunhappy 5y agoAutomated tests don't catch everything.
- michaelt 5y agoThe article is about someone's iphone being repaired - surely you can't netboot a locked iphone?
- saagarjha 5y agoIt should still be able to run diagnostics.
- patwolf 5y agoI once refused to give my MBP password to the technician at the Apple store for some hardware repair, and he said that they just wouldn't be able to verify the repair completely. I'm not sure how true that was, but it did catch me off guard that they would even ask for a password.