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I believe Apple customers would have a hard time adhering to this policy these days.

aendruk 5y ago
> this should be the standard > Apple customers would have a hard time I took it to be implicit to the wish that hard drives be owner-serviceable.
Hamuko 5y ago
I imagine that taking out the HDD would've been beyond most Apple customers even when the storage was removable and the computer was held together with (somewhat) standard screws.
- oneeyedpigeon 5y ago
  It doesn't feel like that long ago (granted, it was the best part of twenty years...) that my Mac laptop had a lever underneath which popped the HDD clean out. That was a lovely design.
  - Hamuko 5y ago
    Apple has been making their devices much harder to open as time has passed. My 2011 MacBook didn't have any kind of a lever mechanism but after taking out about ten Philips 00 screws, the lid lifts clean open. And now my 2019 work MacBook requires taking out non-standard pentalobe screws, then using a suction cup to pry the lid open slightly in order to cram a wedge tool in-between to pop it open and then you need to slide it out in order to actually get it out.
- dvfjsdhgfv 5y ago
  I'm an Apple customer and I'm happy with my pre-2013 era Macbook Pros with 2x2TB SSDs and 16 GB RAM, which is more than the basic configuration of modern offerings. Unfortunately, the last OS they can run is Mojave so I'll have no choice but to upgrade to M2 when M3 comes out. It really makes me sad Apple gave up this environment-friendly policy and started to aggressively glue everything preventing upgrades.
  - type0 5y ago
    > and started to aggressively glue everything preventing upgrades. The best way to prevent such practices is not to buy their products.
dv_dt 5y ago
When I sent my Apple laptop in for a battery replacement, their suggestion was to backup and wipe the drive.
- fishywang 5y ago
  Which is also quite absurd considering how much hassle it is to restore your backup once it's shipped back. (sure it's still much better than giving repair shop access to your hd).
  - dv_dt 5y ago
    Yeah, honestly, I'm not sure why one couldn't run an external technician boot image, do minor checking for on-board drive health in an unused area, and never touch the customer data. Though sometimes I understand that the entire main board gets swapped. That would shorten the repair timeline, and the malfunctioning board can be assessed and repaired or disposed of on some other timeline.
    - fishywang 5y ago
      yea. I can understand them suggesting backup your hd before shipping it to repair, because shit happens and they could need to swap your hd. but also suggesting customer to wipe it means even when shit doesn't happen customer still need to deal with the hassle of restore the hd once repair is done.
    - abakker 5y ago
      Yes, but "hassle" and "security" are synonymous a lot of the time. even if their policy was that they didn't use the boot drive, I'd rather wipe it. No reason to give someone your data, your employers' data, etc. And as someone who has recently had a MacBook Pro repaired, they swapped virtually everything. Keyboard, Mboard, Touch Bar, etc. the only original thing now is the screen. I would have had to restore from backup anyway. As a plus, my SSD is now brand new so any wear on it after 2.9 years of service is gone :)
      - 5y ago

> this should be the standard > Apple customers would have a hard time I took it to be implicit to the wish that hard drives be owner-serviceable.

Hamuko 5y ago

I imagine that taking out the HDD would've been beyond most Apple customers even when the storage was removable and the computer was held together with (somewhat) standard screws.

oneeyedpigeon 5y ago
It doesn't feel like that long ago (granted, it was the best part of twenty years...) that my Mac laptop had a lever underneath which popped the HDD clean out. That was a lovely design.
- Hamuko 5y ago
  Apple has been making their devices much harder to open as time has passed. My 2011 MacBook didn't have any kind of a lever mechanism but after taking out about ten Philips 00 screws, the lid lifts clean open. And now my 2019 work MacBook requires taking out non-standard pentalobe screws, then using a suction cup to pry the lid open slightly in order to cram a wedge tool in-between to pop it open and then you need to slide it out in order to actually get it out.
dvfjsdhgfv 5y ago
I'm an Apple customer and I'm happy with my pre-2013 era Macbook Pros with 2x2TB SSDs and 16 GB RAM, which is more than the basic configuration of modern offerings. Unfortunately, the last OS they can run is Mojave so I'll have no choice but to upgrade to M2 when M3 comes out. It really makes me sad Apple gave up this environment-friendly policy and started to aggressively glue everything preventing upgrades.
- type0 5y ago
  > and started to aggressively glue everything preventing upgrades. The best way to prevent such practices is not to buy their products.

dv_dt 5y ago

When I sent my Apple laptop in for a battery replacement, their suggestion was to backup and wipe the drive.

fishywang 5y ago
Which is also quite absurd considering how much hassle it is to restore your backup once it's shipped back. (sure it's still much better than giving repair shop access to your hd).
- dv_dt 5y ago
  Yeah, honestly, I'm not sure why one couldn't run an external technician boot image, do minor checking for on-board drive health in an unused area, and never touch the customer data. Though sometimes I understand that the entire main board gets swapped. That would shorten the repair timeline, and the malfunctioning board can be assessed and repaired or disposed of on some other timeline.
  - fishywang 5y ago
    yea. I can understand them suggesting backup your hd before shipping it to repair, because shit happens and they could need to swap your hd. but also suggesting customer to wipe it means even when shit doesn't happen customer still need to deal with the hassle of restore the hd once repair is done.
  - abakker 5y ago
    Yes, but "hassle" and "security" are synonymous a lot of the time. even if their policy was that they didn't use the boot drive, I'd rather wipe it. No reason to give someone your data, your employers' data, etc. And as someone who has recently had a MacBook Pro repaired, they swapped virtually everything. Keyboard, Mboard, Touch Bar, etc. the only original thing now is the screen. I would have had to restore from backup anyway. As a plus, my SSD is now brand new so any wear on it after 2.9 years of service is gone :)
    - 5y ago