I've always either told them to wipe the drive, or setup a deliberate 'apple support' account before taking it in. I sympathise with the young woman who was th

I've always either told them to wipe the drive, or setup a deliberate 'apple support' account before taking it in. I sympathise with the young woman who was the victim here, but apart from "send your device unlocked" Apple do also recommend wiping the device before sending it. When PINs started to become more common here, I had supermarket and continence store workers asking me to tell them the pin to my card, when paying for stuff. It didn't help that they'd ask me in Thai, I'd not understand, my wife would translate, and I'd immediately respond - in English - to the staff "Are you fucking crazy?". Thankfully that idea didn't last long. I guess enough other people had similar reactions in their native tongue that they realised that's a really stupid way to do business.