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I had the keyboard replaced on a MacBook under warranty at an authorized repair facility. I had to continually decline to give them my FDE password. They fist w
by matt-attack 5y ago
I had the keyboard replaced on a MacBook under warranty at an authorized repair facility. I had to continually decline to give them my FDE password. They fist wanted it written down on a sticky when I dropped it off.
Then they asked for it several other times to “verify” it was working. I kept telling them that you can test a keyboard just fine at the login prompt.
The whole experience was pretty shocking.
- ThePowerOfFuet 5y agoPlease report this to Apple; the AASP was not following the rules.
- nsajko 5y ago> Please report this to Apple; the AASP was not following the rules. Which rules exactly? I wouldn't be surprised if a rule like you imply indeed exists, but it seems that it's inconsequential if it exists, judging by the experiences of many customers.