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>Dealing with rude customers is quickly learned. >The stuff around internal politics though... can and often do make working unbearable I'll go out on a limb h
by AussieWog93 5y ago
>Dealing with rude customers is quickly learned.
>The stuff around internal politics though... can and often do make working unbearable
I'll go out on a limb here and say you have never worked in a retail job before, dealing with the general public. A small percentage of the public are simply fucking awful people who will do absolute anything they can to try and get what they want.
Surprise surprise, dealing with this form of abuse (and more importantly, never knowing when it's coming) on a daily basis destroys your mental health - just as dealing with abusive behaviours from a spouse or parent does.
Businesses should not tolerate this, but they do, because it increases their revenue by a couple of percentage points.
- youeseh 5y agoI've worked several customer service jobs and helped many people navigate dealing with customers on a frontline. It can be learned and taught. I'm not saying, "the customer is always right", but negotiation - even on the fly negotiation is a skill that anyone can learn.