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I do see that they can ask for a passcode or have you turn it off, especially for 'screen calibration' [0]. I see similar discussions on the Apple forum. The of

• ThePowerOfFuet 5y ago
  From your own link: >I refused to provide mine just now. Genius consulted with someone else and was advised the password is not necessary after iOS 10.3. Weird. Apple also doesn't mention the need for the passcode at all, only that you'll need your Apple ID's password to disable Find My iPhone (to prove the device is yours). In fact, Apple specifically instructs you to back up your device and wipe it before sending it in for service [0]. [0] https://support.apple.com/en-us/HT201557 https://support.apple.com/en-us/HT201557
  • MikeDelta 5y ago
    Indeed, so it seems you can do without giving your password but apparently with a bit of pushing back. I saw the instruction of Apple to wipe your phone. It is solid advice, but not sure what conclusion to draw from this. On one hand this is something you always want to do, no matter the security you have on your machine, in order to reduce potential attack vectors. This advice you will give even if your repair people have no access to the device. But I can also interpret is as advice because they will have access to your phone so better clean it before handing it in. Good to know we can refuse.