5 ms·
Correct. To the other comments. We where a good customer that experienced an amazing stupidly high failure rate in a part that others also reported the same is
by myrandomcomment 5y ago
Correct.
To the other comments. We where a good customer that experienced an amazing stupidly high failure rate in a part that others also reported the same issue. The cost of deploying these systems and having them fail randomly broke planning and wasted the teams time and impacted our IT cost metrics. The cost of the support ticket, time and replacing and re-imaging a system was not free. We of course tried very hard to be preemptive in sorting this once we ID’ the issue. The vendor did not care, so another path was taken in order to help express our unhappiness to the vendor which resolve the issue. We paid additional money by paying for a brand name vs for white box with the idea that we would prevent this type of failure.
- th0ma5 5y agoI mean at first it sounded like fraud, but then you explained it, and then it really sounded like fraud.
- mordae 5y agoNah, it's fair. We've had to fry our failed HDDs because otherwise the vendor would replace them with those we've returned previously. Then they would not endure RAID rebuild and the cycle would repeat.
- TheSpiceIsLife 5y agoThe fraud is theirs. But you're supposed to hide the murder weapon.
- ta988 5y agoNot keeping track of serial numbers?
- starfallg 5y agoRefurbished drives get their firmware and NVRAM overwritten. The subsequent units have different serial numbers and the labels get replaced.
- midasuni 5y agoMy original thought was they were threatening violence to the tech that came out
- bregma 5y agoThat was definitely my read. "Show them the instruments. That will elicit a confession!"
- ClumsyPilot 5y agoFraud requires that there is some financial benefit to gain that you are not entitled to
- bbarnett 5y agoIt's still shockingly wrong.
- gruez 5y agoIANAL but wikipedia says that you just need some sort of gain, not necessarily financial benefit. Warranty service entitles you to replacement only if it's broken, not when you feel like it. In that aspect you are gaining, since you're potentially getting a replacement you're not entitled to.