3 ms·
Someone who solves problems by Googling is a good customer. Someone who needs handholding or is unsophisticated is a bad customer. For developer tools and suc
by an_opabinia 5y ago
Someone who solves problems by Googling is a good customer.
Someone who needs handholding or is unsophisticated is a bad customer.
For developer tools and such, an educated person’s game, the sophisticated players will have better LTV than the unsophisticated ones.
- MattGaiser 5y agoThe problem with many more niche things is that it hasn't gotten to the point where decent answers have accumulated on Google. I recently had to build a Word Add-In. Not a lot of those built at the moment. So we were dependent on the documentation, which while reasonably comprehensive, had some frustrating gaps in just getting the tutorial code running that took days to resolve.
- aspaviento 5y agoOfficeJS Add-In or the old one?
- MattGaiser 5y agoThe new OfficeJS one. Try running the Angular tutorial in a desktop version of Word, which uses Legacy Edge/IE 11 as its runtime or at least did when we were doing this. It won't work.
- sidlls 5y agoA company that provides documentation that is complete and easy to use is a good company. A company selling a product that requires the customer to search third party documentation for usage is a bad company. For software tools, an educated customer is going to choose companies that have products that help solve their problems, not ones that add to them (in the form of more work to seek out out-of-band documentation).
- benchaney 5y agoBeing able to function without good documentation is not the same as thinking that it is a good idea. One is a useful skill, the other is idiocy.