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If she is the manager and has a staff why is she working the front counter? I've never seen a manager hand off a difficult customer to a lower employee. As a
by ipaddr 5y ago
If she is the manager and has a staff why is she working the front counter?
I've never seen a manager hand off a difficult customer to a lower employee. As a customer I would ask to speak to the manager if I wasn't getting service never does the manager ask the co-op student to handle this difficult customer they can't.
Something about your story doesn't add up. You say she is the nicest person but is she good at customer service because those are two different skills.
- lsiebert 5y agoAh, you are reasoning from your own anecdotal experience to say that something is unlikely because you haven't yourself observed it. Maybe you should try an experiment? https://www.huffpost.com/entry/what-happened-when-a-man-signed-work-emails-using-a-female-name-for-a-week_n_58c2ce53e4b054a0ea6a4066 https://www.huffpost.com/entry/what-happened-when-a-man-sign...
- lsiebert 5y agoThat experiment from her perspective. https://nickyknacks.medium.com/working-while-female-59a5de3ad266#.ginj3xk30 https://nickyknacks.medium.com/working-while-female-59a5de3a...
- ipaddr 5y agoI do post under various genders / ages / races and the advantages of being part of each identity are not shared between groups. There are advantages to being female or black or old or young or male depending on who you are talking to. It is eye opening.