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The kiosks work good for simple things. When it gets complicated though, sometimes the kiosk throws up its hands and escalates to a human attendant (self-checko
by teeray 5y ago
The kiosks work good for simple things. When it gets complicated though, sometimes the kiosk throws up its hands and escalates to a human attendant (self-checkout at grocery and home improvement stores are horrible at this). By the time the attendant tends to the machine, often more time has passed than just going to the human cashier. This trains people to avoid the kiosks.
- lostcolony 5y agoWhich is such a bad experience that the stores tend to tweak it to improve it. I remember when grocery store checkout lines used to flag weight mismatches because the front door was open and it was a windy day. That particular chain has dialed them -way- back on their sensitivity; I think I need to flag an attendant down 1/100 times I use one? But either way, that's handling payment of goods that aren't determined. A far harder problem than an order kiosk at McDonald's. -Those- are great, and yeah, I've never had a problem, even ordering very customized meals that many servers aren't even aware are possible (i.e., getting a burger lettuce wrapped).