”At their scale” excuses are the worst. It’s one thing that scale will cause a tiny percentage to create a large number of cases. But if it makes the percentage

”At their scale” excuses are the worst. It’s one thing that scale will cause a tiny percentage to create a large number of cases. But if it makes the percentage go up, it’s a sign you need to scale back down until you figure out how not to get people hurt. No one forced you to be humongous scale.