> In a real office, I'd have spotted that much sooner because I'd realize that a certain someone runs over to the team whenever there's a production outage - I'

> In a real office, I'd have spotted that much sooner because I'd realize that a certain someone runs over to the team whenever there's a production outage - I'd see and hear it. Why would anyone stand up and run over to tell someone about things in person when they could send a message and notify everyone at once? Like, this just seems like you want to work "in the 90s", not work "in an office", because unless your office has like five people total in it, this doesn't seem like a realistic way people would communicate. > But now, that happens in a zoom/slack I am not in, and awareness is much lower. Zoom replaces in-person meetings you also might not have been in, and frankly are even less likely to have been in because you can't easily be in two meetings at once, record the meeting to attend later, or attend the meeting while in transit or doing other work (all things that are reasonable as you are there as a manager to track what is happening, not do the work: you might even be in two meetings at once! sounds crazy, but people do that in person all the time, by running back and forth between two conference rooms, only now that is trivial). As for chat: wasn't that your fault? If you need to watch the support team interacting with the engineering efforts, make sure their chat is configured so you can see it... if the workers are colluding to create secret back channels using personal Slack accounts that management isn't aware of in order to get their work done, something much more serious has failed at your company that you should be addressing before demanding everyone congregate in an office building. I literally did all of the things I am known for without having met any of the people I did them with, as we met online and coordinated online and achieved great things having to talk in person... or on video, or even on the phone, because it was more than sufficient to talk via IRC and e-mail. Here's something to consider: