I think my point stands until it is bundled in all browsers or it doesn't require an additional plugin. Have you ever had to be sure a colleague's computer had

I think my point stands until it is bundled in all browsers or it doesn't require an additional plugin. Have you ever had to be sure a colleague's computer had WebEx installed before a conference call? Or planned to Skype someone but had to wait while you updated to the latest version? Until it's bundled with your browser, these issues will constantly deter users. It's different for social. My mom will be patient if I'm 5 minutes late for our Sunday morning video chat, but it's hardly a hoop-jumping-free process. We'll get there, but we're not there yet.