The trick is to remember that they're almost certainly working on that stuff because they enjoy making users happy, so they're also doing support for the same r

The trick is to remember that they're almost certainly working on that stuff because they enjoy making users happy, so they're also doing support for the same reason. I do feel a little bit embarrassed if it turns out they're reading the docs to me, but I feel embarrassed about that whether it's an expert or a fellow n00b ;)