Ignoring all the social aspects of the article, regarding this quote from the memo; > “repeated interactions that are nonconstructive, cast doubt, assume bad i

Ignoring all the social aspects of the article, regarding this quote from the memo; > “repeated interactions that are nonconstructive, cast doubt, assume bad intent, make unsubstantiated accusations, or otherwise do not contribute to a positive environment have a massive negative impact on the team and working environment.” I've had experiences where different levels of management within the company (macro level) or project (micro level) have been making what appear to be less than ideal choices. Often this is because they aren't listening to all or the right workers, which could mean they might not understand all of the issue, or possibly that they don't know all of the options/solutions. Of course, the workers might not understand all the aspects that management does either (which might relate to the quote in the article: "even tough feedback can and should be delivered with empathy"). However, this won't stop the workers that feel wronged or otherwise justified from voicing their discontent to their peers, and so the problem of negativity quickly snowballs. And so a naive solution is to send out a memo with a sentence like my first quote. But it's a bit of a chicken or egg scenario, because if the management were achieving better results, the workers wouldn't feel negative in the first place.