>2) They've obviously carefully tuned their check out staffing so that the lines are always long. This is such a constant that it has to be intentional, and the

>2) They've obviously carefully tuned their check out staffing so that the lines are always long. This is such a constant that it has to be intentional, and they're doing a good job of it. --- This is actually an anti-pattern in their org; They have FAILED to properly train to and address this problem, thus it persists. Its not intentional - it is through lack of taking a focus on this aspect of their business, or looking at it - and determining they prefer/dont mind it...