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They are anti consumer on returns lately. I bought a Keurig that broke on the 3rd day and they wouldn’t take it back because I bought the extra warranty they s

They are anti consumer on returns lately. I bought a Keurig that broke on the 3rd day and they wouldn’t take it back because I bought the extra warranty they sell on them. Warranty company wouldn’t do anything because it was within the store refund timeframe. I’ve not had that problem with Amazon.

LegitShady 5y ago
>I bought a Keurig that broke on the 3rd day and they wouldn’t take it back because I bought the extra warranty they sell on them. They wouldn't take something back within the return period because you bought an extra warranty? What am I missing here? How did they justify it?
- leetrout 5y ago
  The warranty they up sell at checkout isn’t through Walmart which I didn’t know at the time but of course learned real quick. The store manager eventually told me they would not accept the return on anything that had the extended warranty which is conveniently right on the receipt. So this is the second time trying to return it when I wait to get a manager so I went to my car and called the warranty place again (Asserion) and got an agent on the line. Told the agent I called the day before, followed the advice to come back and get a manager and it didn’t work and she agreed to stay on the line while I walked back in the store to get the manager again. She was awesome and a total boss. I put her on speaker, told the employee at the returns desk she’d speak to me and the manager and we waited five more minutes on him. When he came back again I told the manager I had the warranty company on the phone refusing to service the contract and she rattled off all the info he needed to hear and what Asserions policies were and that he needed to do the manufacturer return on his side. 10/10 great experience with her. Then he said go get one off the shelf and take the swap.
  - LegitShady 5y ago
    Sounds like a rogue manager, but if it's policy it needs to be public so that people stop buying the extended warranty. Even though you're over with it now, I would escalate this to walmart corporate and see if they have this as official policy or not. It seems to me like the manager tried to commit fraud unless he can point to where that's official policy or not. Either way I wouldn't buy an asserion/asurion warranty for any amount of money.

LegitShady 5y ago

>I bought a Keurig that broke on the 3rd day and they wouldn’t take it back because I bought the extra warranty they sell on them. They wouldn't take something back within the return period because you bought an extra warranty? What am I missing here? How did they justify it?

leetrout 5y ago
The warranty they up sell at checkout isn’t through Walmart which I didn’t know at the time but of course learned real quick. The store manager eventually told me they would not accept the return on anything that had the extended warranty which is conveniently right on the receipt. So this is the second time trying to return it when I wait to get a manager so I went to my car and called the warranty place again (Asserion) and got an agent on the line. Told the agent I called the day before, followed the advice to come back and get a manager and it didn’t work and she agreed to stay on the line while I walked back in the store to get the manager again. She was awesome and a total boss. I put her on speaker, told the employee at the returns desk she’d speak to me and the manager and we waited five more minutes on him. When he came back again I told the manager I had the warranty company on the phone refusing to service the contract and she rattled off all the info he needed to hear and what Asserions policies were and that he needed to do the manufacturer return on his side. 10/10 great experience with her. Then he said go get one off the shelf and take the swap.
- LegitShady 5y ago
  Sounds like a rogue manager, but if it's policy it needs to be public so that people stop buying the extended warranty. Even though you're over with it now, I would escalate this to walmart corporate and see if they have this as official policy or not. It seems to me like the manager tried to commit fraud unless he can point to where that's official policy or not. Either way I wouldn't buy an asserion/asurion warranty for any amount of money.