'Images' can communicate some things, like emotions, in a better way. But 'memes' are things which are pushed onto situation that probably call for more nuance

'Images' can communicate some things, like emotions, in a better way. But 'memes' are things which are pushed onto situation that probably call for more nuance i.e. 80% of the 'Karen' memes I see are not actually 'Karen' memes. But they don't necessarily communicate 'more' information, and more often than not, they're just used to put an emotive 'playround' spin on something. If the issue is important, words are almost always a better choice. Irrespective of what happened, a GIF response to something semi-serious I think is bad form. If people aspire to assume responsibility for some important thing ... like processing payments ... then they can assume responsibility for making basic, conscientious communications.