you are by definition a power user. if your product is for power users that’s fine. if your product is targeted to everyone but only power users can figure it

you are by definition a power user. if your product is for power users that’s fine. if your product is targeted to everyone but only power users can figure it out when there is an issue... well you have a problem. also, being able to figure something out != you should figure it out. your time is limited and the complexity of remembering all those things that you figured out (even if you have the time) will quickly overwhelm you. unless it’s literally your job to support the product you should care about the interface of the product and what guarantees it makes re: hiring devops engineers. i’m sorry, what? if my email suddenly does not work I’m supposed to hire a devops engineer now?