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I believe it, but what were they trying to optimize? If all of their changes are focused on near-term bottom line, is it really surprising if that comes at the
by crznp 5y ago
I believe it, but what were they trying to optimize?
If all of their changes are focused on near-term bottom line, is it really surprising if that comes at the expense of customer/employee satisfaction and brand reputation?
- mike_d 5y agoWalmart ultimately measures everything against lifetime customer value. They don't really care about maximizing revenue on a specific trip because most people come in to the store with a fixed budget of what they can spend anyway - but they sure as heck want you to return. Fixed income customers see things like an ultra clean speed and efficient store as 1) intimidating and 2) overhead that makes prices go up and "wastes" their money.
- emodendroket 5y agoI’ve seen Walmarts churning through shoppers with really impressive speed so I guess some of them didn’t get the memo.