Your example is bad because clearly Google has no claims on a child. In this context, a Google employee is telling a Google customer that he is not allowed to u

Your example is bad because clearly Google has no claims on a child. In this context, a Google employee is telling a Google customer that he is not allowed to use a competitor's product. After the customer has explicitly noted the problem. Now a lot of people have said this poor drone could not possibly understand the situation well enough to not make statements that are flagrantly anti-competitive. Well, that is Google's problem. Both their automated system and their customer service are behaving in a way that hinders competitors. If they don't fix this, they are liable. And by the looks of it, it has happened before, so there is a pattern.