It's a small world. Many, many years ago, I wrote a little help desk application for a one man ISP. The only requirement? "I have to be able to respond to suppo

It's a small world. Many, many years ago, I wrote a little help desk application for a one man ISP. The only requirement? "I have to be able to respond to support requests using WAP". This was, of course, before smart phones were a thing. Typing long replies on a phone with only a numpad was not pleasant. So I built something with a lot of prehashed replies and parts of replies, which could be accessed by entering a couple of digits (with some very rudimentary context awareness). Fast forward 10 years or so, I'm consulting at a company. When I see one of their support engineers using a tool that looked vaguely familiar. Turns out the company had acquired the one-man ISP and had continued developing the little helpdesk application I'd made for WAP all those years ago.