The way he floundered looking for somewhere to get started was quite instructive. I've used several programs over the years that would have really benefitted fr

The way he floundered looking for somewhere to get started was quite instructive. I've used several programs over the years that would have really benefitted from a UI element that indicated 'click here if you have no idea how this program works', and that took you to useful help. Not every aspect of a program has to be designed for beginners. But having just one clear item to get people started might be a boon. It doesn't have to assume no knowledge of computers; perhaps just no knowledge of the problem domain or the particular program's workflow.