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Reading too much into it because it's not blocking "Google Analytics competitors" it's blocking that specific one, probably an error with their flagging system.

Reading too much into it because it's not blocking "Google Analytics competitors" it's blocking that specific one, probably an error with their flagging system. There are plenty of other analytics competitors that run just fine and don't get flagged. This is a support person with no agency, the real problem is this can't really be escalated and fixed - that's the big downfall Google doesn't want to fix because it would be too much work.

dhimes 5y ago
I don't see how fixing a flag would be too much work. What I do see is having to deal with customer support when somebody comes in and says, "Matomo says you are charging me for clicks that I'm not getting." That could turn into a real headache, even in the most honest or best-intentioned cases.
jlkuester7 5y ago
> the real problem is this can't really be escalated and fixed Sure, this is definitely a systemic issue when it comes to these mega-tech-corps. Agreed. But it seems like you are insinuating that Google's AI blocking Matomo is not a "real problem". For the creators/users of Matomo (or whatever the next service is that is "accidentally" flagged) it seems to make little difference if this is an "error with their flagging system". To the AI, a false positive and a true positive are exactly the same. Any AI mistake is a problem. Sometimes it is a small problem that falls within a margin of error. But, when your website is blocked from the literal online ad monopoly that is AdSense for a "false-positive" and support will not help you, that is a real problem. Google does not get a pass here becuase "the [AI] gave me some fruit from the tree, and I ate it." (Gen 3:12)
- b3morales 5y ago
  > it seems to make little difference if this is an "error with their flagging system". See also the case of Archibald Buttle vs. Archibald Tuttle: https://en.wikipedia.org/wiki/Brazil_(1985_film) https://en.wikipedia.org/wiki/Brazil_(1985_film)
bilalq 5y ago
I don't think it's fair to say people are reading too much into it. It's a Google decision to not empower their support staff. It's a Google decision to let some automated checker flag their competitor and de facto force users to switch to their own platform. It's a Google decision to not care about such issues even after being aware of them for years.

dhimes 5y ago

I don't see how fixing a flag would be too much work. What I do see is having to deal with customer support when somebody comes in and says, "Matomo says you are charging me for clicks that I'm not getting." That could turn into a real headache, even in the most honest or best-intentioned cases.

jlkuester7 5y ago

> the real problem is this can't really be escalated and fixed Sure, this is definitely a systemic issue when it comes to these mega-tech-corps. Agreed. But it seems like you are insinuating that Google's AI blocking Matomo is not a "real problem". For the creators/users of Matomo (or whatever the next service is that is "accidentally" flagged) it seems to make little difference if this is an "error with their flagging system". To the AI, a false positive and a true positive are exactly the same. Any AI mistake is a problem. Sometimes it is a small problem that falls within a margin of error. But, when your website is blocked from the literal online ad monopoly that is AdSense for a "false-positive" and support will not help you, that is a real problem. Google does not get a pass here becuase "the [AI] gave me some fruit from the tree, and I ate it." (Gen 3:12)

b3morales 5y ago
> it seems to make little difference if this is an "error with their flagging system". See also the case of Archibald Buttle vs. Archibald Tuttle: https://en.wikipedia.org/wiki/Brazil_(1985_film) https://en.wikipedia.org/wiki/Brazil_(1985_film)

bilalq 5y ago

I don't think it's fair to say people are reading too much into it. It's a Google decision to not empower their support staff. It's a Google decision to let some automated checker flag their competitor and de facto force users to switch to their own platform. It's a Google decision to not care about such issues even after being aware of them for years.