It is about the URL. The google worker doesn't say anything about matomo, he doesn't add any context, he just displays generic and common discussion patterns.

It is about the URL. The google worker doesn't say anything about matomo, he doesn't add any context, he just displays generic and common discussion patterns. I picture the setting in my mind and it's the best explanation. Someone sitting in a cubicle or a farm, answering thousand of messages like that per day. He's not reading the chat, he's scanning it for words like "ok", "thanks you", "fixed", "working now", "bye", etc. Matomo doesn't register on their radar. The user doesn't explain what Matomo is. His message looks like a copy/paste from matomo's website. It's even put into quote. This conversation was not around Matomo being an alternative to GA. Doesn't mean Google doesn't actively classify matomo as malware though.