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The worker is just reading what their screen says. Might as well be a robot.
by eli 5y ago
The worker is just reading what their screen says. Might as well be a robot.
- Macha 5y agoYeah, the fact that you're talking to a person-operated robot rather than an automated one doesn't change the fact that you're talking to a robot.
- oauea 5y agoIt's a huge difference. This is a Google employee explicitly telling you that using their competitor is not allowed.
- squeaky-clean 5y agoIt's no different at all from a support chatbot incorrectly telling you using their competitor is not allowed. This support employee does not write or enforce the contracts for Google beyond a support form. The employee could say "Google requires you send us your first-born child" and it wouldn't mean Google is actually bound to that employee's statements.
- lolc 5y agoYour example is bad because clearly Google has no claims on a child. In this context, a Google employee is telling a Google customer that he is not allowed to use a competitor's product. After the customer has explicitly noted the problem. Now a lot of people have said this poor drone could not possibly understand the situation well enough to not make statements that are flagrantly anti-competitive. Well, that is Google's problem. Both their automated system and their customer service are behaving in a way that hinders competitors. If they don't fix this, they are liable. And by the looks of it, it has happened before, so there is a pattern.