My experience with Gandi is quite different. I always received timely responses to my emails and I'd say their service was always in line with their "No bullshi

My experience with Gandi is quite different. I always received timely responses to my emails and I'd say their service was always in line with their "No bullshit" punchline. For more on this, read http://www.gandi.net/no-bullshit http://www.gandi.net/no-bullshit I've been a satisfied customer for five-plus years. Being French, I wonder if the difference in support might be related to language issues (but isn't Marco Arment French?). Also, they tend to hire good hackers even though they may not offer the best work experience for a hacker. I hear they let them work on other projects if roughly in line with the company's development. For example the main guy behind dotclear (a blogging engine) is/used to be working there. IIRC, a guy working on OpenBSD is also working there. And they support some Open Source projects: http://www.gandi.net/supports/ http://www.gandi.net/supports/