4 ms·

Toyota ignored me when a dealership did a 10k service that I did not agree to (there was only 2k miles on the car at the time). Thus when I went to to a dealer

Toyota ignored me when a dealership did a 10k service that I did not agree to (there was only 2k miles on the car at the time). Thus when I went to to a dealerahip for my 10k service (with an actual 10k miles on the car), they wouldn't do the free 10k service that came with the purchase of the vehicle. Toyota has good vehicles as far as I can tell, but their ignoring of me has put me off of them. For my next vehicle, I chose a different brand, and the vehicle had some issues, but that manufacturer made things right with no hassle. I don't know which is better: a vehicle that will most likely be good with a company that doesn't care, or a vehicle that has some issues but with a company that does care and fixes it.

pc86 5y ago
Your singular anecdote aside, "a company that doesn't care" is not a description that could be applied to Toyota in any aggregate. It's simply not true.
- seattle_spring 5y ago
  Tell that to literally all of the dealerships in western Oregon trying to upcharge the RAV4 Prime by $10k-$20k. Trying to buy that car last year was the scummiest car buying experience I could have imagined, and I'll never buy a Toyota in the future because of it.
  - pc86 5y ago
    You know there's a difference between any random dealer and the manufacturer, right? This is like saying you refuse to play any game in the Call of Duty franchise because GameStop charges $70 instead of $60 for it.
  - mtnGoat 5y ago
    Was this “regional market adjustment“? They do that with hard to get models. Try getting a TRD Pro in a limited edition color. Most dealers will mark them up a lot. They sell at these prices, so I guess the market is doing its thing.
failwhaleshark 5y ago
Uh, if a shop or a dealer does service you didn't agree to, you don't sign for or pay for it. https://blogs.findlaw.com/law_and_life/2016/02/5-times-you-can-sue-a-mechanic.html https://blogs.findlaw.com/law_and_life/2016/02/5-times-you-c... https://mechanics.stackexchange.com/questions/21528/what-repairs-can-a-garage-do-without-asking-for-permission-if-the-car-is-in-for https://mechanics.stackexchange.com/questions/21528/what-rep... If you have a specific problem that they refuse to fix, then there's Lemon law.
- meowster 5y ago
  It wasn't worth escalating for me, and I have no idea if it fell through the cracks on Toyota's end, or they bet that either I didn't know the law or wasn't going to take action. (I appreciate you mentioning that in case anyone else reading this in the U.S. doesn't know that aspect of the law, but I was aware of it.)
  - failwhaleshark 5y ago
    Write a professional, respectful letter to corporate (office of the CEO) including as many details as you can. No, seriously. No one gets letters anymore. Someone will see it because snail mail is so rare.

pc86 5y ago

Your singular anecdote aside, "a company that doesn't care" is not a description that could be applied to Toyota in any aggregate. It's simply not true.

seattle_spring 5y ago
Tell that to literally all of the dealerships in western Oregon trying to upcharge the RAV4 Prime by $10k-$20k. Trying to buy that car last year was the scummiest car buying experience I could have imagined, and I'll never buy a Toyota in the future because of it.
- pc86 5y ago
  You know there's a difference between any random dealer and the manufacturer, right? This is like saying you refuse to play any game in the Call of Duty franchise because GameStop charges $70 instead of $60 for it.
- mtnGoat 5y ago
  Was this “regional market adjustment“? They do that with hard to get models. Try getting a TRD Pro in a limited edition color. Most dealers will mark them up a lot. They sell at these prices, so I guess the market is doing its thing.

failwhaleshark 5y ago

Uh, if a shop or a dealer does service you didn't agree to, you don't sign for or pay for it. https://blogs.findlaw.com/law_and_life/2016/02/5-times-you-can-sue-a-mechanic.html https://blogs.findlaw.com/law_and_life/2016/02/5-times-you-c... https://mechanics.stackexchange.com/questions/21528/what-repairs-can-a-garage-do-without-asking-for-permission-if-the-car-is-in-for https://mechanics.stackexchange.com/questions/21528/what-rep... If you have a specific problem that they refuse to fix, then there's Lemon law.

meowster 5y ago
It wasn't worth escalating for me, and I have no idea if it fell through the cracks on Toyota's end, or they bet that either I didn't know the law or wasn't going to take action. (I appreciate you mentioning that in case anyone else reading this in the U.S. doesn't know that aspect of the law, but I was aware of it.)
- failwhaleshark 5y ago
  Write a professional, respectful letter to corporate (office of the CEO) including as many details as you can. No, seriously. No one gets letters anymore. Someone will see it because snail mail is so rare.