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Toyota launches groundbreaking 10-year warranty (in UK)
- deleted 5y ago[deleted]
- flowerlad 5y agoLooks like only in UK. Not available in the US.
- rasz 5y agoToyota went thru some painful truck frame recalls in North America. https://www.moneysense.ca/columns/ask-moneysense/toyota-truck-recall/ https://www.moneysense.ca/columns/ask-moneysense/toyota-truc... They even went so far as to SCAM customers by spraying rusted out frames with polymer compound +over the corrosion_ just to push cars over the warranty period at the lowest cost possible. https://www.toyotanation.com/threads/frame-corrosion-after-cpc-spray.1649998/ https://www.toyotanation.com/threads/frame-corrosion-after-c...
- wing-_-nuts 5y agoWhere'd you see that? I didn't see it mentioned in the article.
- slashdot2008 5y agohttps://www.toyota-europe.com/service-and-accessories/service-and-maintenance/toyota-relax https://www.toyota-europe.com/service-and-accessories/servic... No mention of it on Toyota Canada or US websites
- ghaff 5y agoIt's really remarkable how vehicle reliability has improved. I can remember how hitting 100K miles was this rather remarkable thing that probably required a lot of tender loving care. Now it's mostly routine. Mind you, if you live in a place with a lot of snow, rust still probably starts to take a toll after about 15 years or so but that's still a big improvement over cars in those places maybe lasting 5 years and 50K miles.
- tibbydudeza 5y agoIn the olden days you needed to do a engine overhaul at 100,000 km because the rings would be shot and it would be smoking. Now I see 1990's Camry's and other cars happily @ 250,000 km without any major engine work.
- radicaldreamer 5y agoIn Southern California, it's common to see ancient cars rolling around without overhauls, probably due to the mild weather. A little less common in the Bay Area, but I still see 20+ year old beaters and 90s Camry's almost every day.
- ghaff 5y agoLargely taking rust out of the equation makes a big difference. In New England, where I live, if you drive a car in the winter you're probably still looking at around 15 years max. I had a Honda del Sol from the last year they were made and I had garaged it in the winter for the last 10 years or so. It got to the point that the dealer's mechanics would gather around it when I brought it in because basically none of the cars (which weren't that common anyway) were still on the roads if they were driven in the winter.
- UI_at_80x24 5y agoDel Sol's are really sweet. It's a looker even from the factory.
- ghaff 5y agoThey really were. Honda wasn't really successful with them. I suppose they were too impractical for a Honda buyer and too Honda for a "sports car" buyer. I enjoyed it for a long time as a second vehicle. It was also the most reliable vehicle I had owned up to that point. But as I stopped commuting and ended up traveling a lot more I just wasn't using it enough to justify the insurance/registration/etc. cost especially as it hit 170K miles or so and I didn't really rust it for long trips at that point.
- legitster 5y ago> Residual values are also likely to increase, and with PCP deals paying off depreciation, over time this could theoretically have a positive impact on new-car finance. I can't imagine warranties actually have that much of an effect when it comes to depreciation. However, given how much dealerships are pushing longer and longer loan terms as a way of achieving those magical monthly payment numbers, I assume this is a way to justify the practice even further.
- dotancohen 5y agoHyundai had a horrible reputation twenty years ago, well deserved. Resale values matched that reputation. They only got their reputation - and resale values - back up when they introduced their own 10 year warranty sometime (I think) around 2006 or so. Nowadays, Hyundai has about as average a reputation as they come. And not surprisingly, resale value to match.
- legitster 5y agoHyundai backed it up by actually genuinely improving build quality. In comparison, Chrysler has toyed with 10-year warranties by just treating it as a marketing expense. But in their efforts they never really improved in build quality and resale value showed it.
- dotancohen 5y agoYes, good point.
- mfer 5y agoThis is quite a method to drive people away from independent repair shops and to those controlled by the manufacturer. I wonder if they intentionally took inspiration from tech companies who skirt repairability
- BoorishBears 5y agoAll of this paranoia would be warranted if this wasn't something that only applied after your main warranty is up The main warranty is kept if you can show any maintenance records, even receipts for your own oil change materials is enough. And once a year makes it obvious they want it in a dealership to make sure they're not bankrolling engine replacements for people who'd otherwise let basic maintenance intervals go indefinitely...
- arberx 5y agoToyota is the last automaker (historically) to integrate "new" tech into their vehicles. If you look at their current offering of transmissions, engines, or batteries they use really old tech. However, this gives them a huge advantage in the reliability field as what is put into their cars is known/proven/shown to be extremely reliable.
- tibbydudeza 5y agoWhile VW/Audi goes absolutely bezonkers and then your car spends extended periods in the workshop because the engine had a major design flaw and killed itself (1.4L TSI Twincharger which was discontinued quickly).
- ggamecrazy 5y agoInversely I'm kinda confused how Porsche (owned by VW) seems to get very good reliability scores[1]. Down to 9/26 from last years 4/26. Compared to VW's 24/26 that's quite a large delta. I always chalked up reliability as a function of new tech introduction + focus on reliability. I figured Porsche gets decent numbers because of how relatively low-tech they are and the ridiculous prices they charge for optioning-in that tech (basic things like ACC or memory seats). Is there something else organizationally, process or product wise that Porsche does differently than the VW group? I do know that they have a separate factory w/ seperate engineering departments (:cough VW engineers design Lamborghini's). 1: https://i.imgur.com/81MoQI2.png https://i.imgur.com/81MoQI2.png
- rasz 5y agoDont know about that score, is that self reported? There is plenty wrong with Porsches, with their glued cooling line recalls, where glue degrades and lets go with age, and on some models (Macan?) this means cooling fluid spewing directly at your front brake disks and tires. Then you have electronics routinely going haywire. At least you dont have to worry about IMS bearings anymore.
- radicaldreamer 5y agoPorsche has a bifurcated product offering... their sports lineup is extremely reliable, but their SUVs and more mainstream products are certainly not (these also tend to have brand new equipment which doesn't filter to the 911 for years)
- californical 5y agoInteresting that they also mention that you need to get your vehicle serviced at a Toyota dealership to extend your warranty up by a year each time (up to the 10yr). I didn’t see it in the article, but I wonder if that includes getting all of the dealerships “suggested maintenance” if you want the warranty extension to apply. I’ve had lots of sketchy dealership overcharging experiences, and if you need 5 dealership service visits to get up to the full 10 years, I can see this “warranty” costing thousands of dollars in unnecessary/fake maintenance. I’m sure that there are good actors out there, at dealerships too, but it is easy to be abused. This seems like a tactic to bring in more money, not one that Toyota is just doing for the sake of standing behind their products. Most cars can last beyond 10yr / 100k miles, so I don’t think this costs them much. But to get the dealerships to charge you $300 for a cabin air filter a few times will probably make them more than they lose.
- ilamont 5y agoDealers must love this. Also: as long as they are under 10 years old and have covered fewer than 100,000 miles In North America it's very common for cars to have this many miles long before the 10 year mark.
- ghaff 5y agoIt's a bit under the average (13,500) but not outrageously so.
- bydo 5y agoThis "Toyota Relax" warranty appears to only apply in the UK, where average mileage is significantly lower than in the US. Somewhere between ~8k and ~9k, according to a random BBC article I found: https://www.bbc.com/news/uk-england-28546589 https://www.bbc.com/news/uk-england-28546589
- astura 5y agoProbably for a large percentage of the population. FHA says the average is 14,300 miles a year, but 12,524 miles per year in our most populous state (California) I guess that means the average American will hit 100,000 miles in 7 years. https://www.thezebra.com/resources/driving/average-miles-driven-per-year/ https://www.thezebra.com/resources/driving/average-miles-dri...
- tibbydudeza 5y agoAlso with WFH the maintenance cycle is really messed up now since we use our cars so little - ours is set @ 15,000 km per service interval and we normally did it within one year.
- ghaff 5y agoI finally took my vehicle in today now that a lot of restrictions have lifted and vaccinations are at good levels. My maintenance light was on for months and I was about 5 months over for my annual safety inspection. (I was also barely driving the car.)
- sergers 5y agoi signed a 39 month lease, at 18k KM allowance per year. in 2019 pre-pandemic we were doing a little less than that. with WFH, we have only put on 4k in the last 14 months... kicking myself for not doing a lower KM lease.
- rblatz 5y agoI don't know if I'd call it groundbreaking. Hyundai has been doing 10 year 100,000 mile warranties for basically their entire existence. Plus they don't require you to play the extend your warranty game by taking it to a dealership every year for maintenance.
- vturner 5y agoAgreed, I'll have to check but I'm fairly confident my 2009 Kia Soul had 10 years and 100,000 miles
- programmertote 5y agoJust out of curiosity, do you like your Kia? I see that cars from Korean manufacturers tend to be very competitive in terms of pricing and/or feature. But I am not sure if they are as reliable compared to, say, Japanese cars. An anecdote of why I'm asking -- I have Samsung dishwasher, for example, and it broke less than two years for very, very minimal use (I use it like once every two weeks). Based on that experience and having owned a Samsung galaxy phone that slowed down significantly after about 2-3 years (again, I installed almost no apps other than essential ones like Gmail and a couple of bank apps), I am not sure if Korean manufacturing has matured enough for me to consider buying a car made by one of the Korean manufacturers. This is, of course, not to diss on Korean manufacturers. Just wanted to explain why I am asking this question to begin with.
- rootusrootus 5y ago> Samsung dishwasher Forgive me for getting up on my soapbox, but ... I strongly recommend avoiding Samsung appliances like the plague. I have had nothing but bad luck with Samsung appliances that were not TVs or computer-related. My washer and dryer both failed the first time after less than a year of use. My fridge lasted about two years before the control panel started losing LEDs, and now I replace that control panel periodically -- the replacements start burning out LEDs again typically within a matter of months. LEDs! Burning out! WTF. To their credit, the mechanical bits of the fridge have been flawless so far (9 years later) but the control panel issue makes me hot under the collar. It's always a guess now as to whether the dispenser is about to give you cubed ice, crushed ice, or water. And judging by the volume of complaints online, I'm not the only one who has this exact experience with their refrigerators. I even bought my washer and dryer specifically on the recommendation of Consumer Reports. The first time I can remember where they led me astray.
- vturner 5y agoGrondbreaking? Unless this extends to more components, Kia has had this since at least 2009.
- mathattack 5y agoWill this mean we don’t get all the spam calls to renew our warranties? If so, it might just be worth it. I’ve had some terrible experiences with Toyota dealerships in the past. Beyond scummy and scammy.
- seattle_spring 5y agoDitto. I'll never buy a Toyota after my experience trying to buy a RAV4 Prime last year.
- jayflux 5y agoSo both Hyundai and Kia have offered 10-year warranty for a long time now, but what Toyota are doing here seems a little different, although I don’t think it’s better? They’re basically giving you a year warranty every time you service your car with them at an official dealership, this basically keeps going until the car does 10 years or 100,000 miles. So 10 years with 10 services. The Kia/Hyundai one is just a bog standard 10 (maybe 7 now) years, without needing to do an annual service. You can also pass it on when you sell it. Seems to me like theirs is still a better deal
- sjg007 5y agoIn the USA, the Kia 10 year 100k limited powertrain warranty only applies to the first owner. Otherwise, it reverts at that point to the 5 year 60k one. You can usually buy a certified pre-owned though and that ups it back to 100k though.
- londons_explore 5y agoCan't you just keep in touch with the first owner, and get them to take it in for any major warranty work?
- avgDev 5y agoWhy would the first owner want to waste his time when you need warranty work. After I sell my cars I don't want to be bothered.
- londons_explore 5y agoWell obviously you'd give him something for his trouble. Normally all he'll need to do is to make a phone call and say he's getting his 'friend' to bring the car into the shop.
- sjg007 5y agoRandom stranger who might blame you and then may not pay the bill? No...
- rachelbythebay 5y agoAnd yet, if your car had a 3G telematics system involved (the SOS button, among other things), you’re out of luck next year. They’re doing NOTHING about it. They sold 2017 cars with a time bomb that goes off in 2022, and nothing to do about it. LTE capable devices were around for years at that point.
- OldHand2018 5y agoYou may have just sold a lot of 2017 Toyotas with that piece of information!
- Snitch-Thursday 5y agoI agree. Knowing that I can buy up to a 2017 model without easy mass surveillance means I no longer have to stop shopping for vehicles until whatever year they first introduced those 'features'.
- partiallypro 5y agoToyotas hardly need a warranty to begin with, I assume there is some catch. Such as you need dealership maintenance or something in order to extend. I have a 2005 Tacoma with 350,000 using the same drive train. It's incredible. It's hard not to buy another one (another Tacoma) because this one has lasted so long. Only reason I haven't is because the gas mileage is abysmal, even V8 Fords have better than the 4 cylinder Tacoma, but they don't last near as long...so I guess there is a trade off.
- abfan1127 5y agoI owned a 07 Toyota Camry. In the 10 years I owned it, it required a sun visor replacement and a CV axle (and oil changes and tires). I also bought the extended warranty because I was young and dumb. That was the most expensive CV axle and sun visor I ever bought.
- datavirtue 5y agoGroundbreaking? It is a 100k mile warrantee. Nevermind the 10-year marketing speak. Most decent vehicals come with 60k and can upgrade to 100k for $2k or less with me servicing gimmicks.
- Shadonototro 5y agoPeugeot 12 year warranty https://www.peugeot.co.uk/owners/assistance-warranty/warranty.html https://www.peugeot.co.uk/owners/assistance-warranty/warrant... Why lie to people?
- acchow 5y agoI read some details on that page. It says "Defective parts" are covered for 3 years, paintwork 2 years, perforation 12 years, electric/hybrid battery 8 years.
- sys_64738 5y agoI would never go to the dealership service dept due to inflated priced and upselling. Stick to a trusted independent garage.
- mrfusion 5y agoSo this is not for the US? Sounds like a cool program.
- adav 5y agoReally long warranties on econoboxes is nothing new, but a 10 year manufacturer warranty on a sporty car like a GR Yaris, Supra or GT86 sounds pretty unprecedented!