Sometimes the solution is also "Get IT to fix the thing that you're working around" There was a delivered process to do a particular job, but it didn't work.

Sometimes the solution is also "Get IT to fix the thing that you're working around" There was a delivered process to do a particular job, but it didn't work. Nobody thought to tell IT that it didn't work, instead they built a Ruby+Selenium script and ran it on a spare computer. Which worked great until it didn't.