> "Business users shouldn't be able to use IT change control tools!" > Wait... isn't this exactly what we're always griping they don't do? This is something I

> "Business users shouldn't be able to use IT change control tools!" > Wait... isn't this exactly what we're always griping they don't do? This is something I hate. In IT, we use change control processes - change requests which have to get approved, discussed at the change advisory board, etc. There are a lot of questions to answer before something goes into Production: Was it tested internally? Did the business area test it and sign off on the change? Is there evidence of said testing? Was code review completed? Is there a backout plan? I've never seen the same rigour applied to configuration or processes that are managed by the business area, even though their configuration can do quite a bit of damage. Change the inactive customer purge time from 2 years to 2 days? Oops, virtually all of the customers have been purged.