> But full of features that let unskilled users do risky things that will quickly become business critical. Isn't the answer the same as it has always been? Th

> But full of features that let unskilled users do risky things that will quickly become business critical. Isn't the answer the same as it has always been? That is, maintain a relationship with the business where you are trusted. When IT and the business units trust each other (to some extent) then you see better feedback cycles. This is an infrequent occurrence because of the attitudes of IT. When trust exists, the business areas will share information on their apps and partake in exercises to properly productionize apps. IT break trust in multiple ways often simultaneously. They try to stamp out apps without giving the business an interim solution, fail to communicate well, implement security policies which aren't grounded in good practice, etc. These are just a litany of missteps that you have to unravel when you are asked to recover situations like these.