Although I am all for user experience testing, I also agree with you on this point. To be perfectly honest, my first thought when reading this was "well that's

Although I am all for user experience testing, I also agree with you on this point. To be perfectly honest, my first thought when reading this was "well that's not really fair, as imagine the sorts of things that user would have learned before they even got to the browser?". That is to say, if they were brand new to the computer, they would have had to have learned enough to find the browser and run it, first, before the time where this user started. The things the user learned may very well have changed the reactions inside of the browser. Even so, it's still a great article, as I think sometimes that 'first-time user experience' can also translate to 'new to English user experience', too.