I am the treasurer of a small European non-profit organisation. We got our PayPal account restricted (no money could be withdrawn) for no reason, only because w

I am the treasurer of a small European non-profit organisation. We got our PayPal account restricted (no money could be withdrawn) for no reason, only because we suddenly had more donations than usual. It took three months to resolve the issue. I'm not saying that we had to _wait_ three months: we discussed almost every day with the support, for three months. The process was a mix of infuriating exchanges, bugs on the PayPal site preventing to send documents (so serious that even the support was aware), and at the end we were wondering if this was on purpose or because of a total lack of intelligence/skills and process from PayPal. Each day we would have a different support people on the chat, with the dialog summarized: - Paypal Human Bot: How can we help you ? - Me: Our account is restricted and we don't really understand why. Would you mind telling us how to solve the issue ? ( Skip long re-explaining everything from the beginning; PayPal has no history of previous exchanges apparently) - Paypal Human Bot: You are not registered as a 501(c)(3) non-profit organization, can you send us the papers ? - Me: Indeed, we are outside the US, we can't do that. However we can send you the official papers from Europe - Paypal Human Bot: Okay, so you need to be registered as a commercial entity, please send us your commercial ID - Me: We are not a commercial entity, we are a small non-profit organisations, and we don't have such ID - Paypal Human Bot: Okay, so please send us the papers that prove you are a 501(c)(3) non-profit organization - ... We probably sent dozen of various official papers, etc. in the meantime. We had to guess what were the probable causes, as (once again) the PayPal site is riddled with bugs that may (or not) display warnings, ask for fields but that are read-only, etc. If this was a bank, they would have been sanctioned by banking regulations. And I am still unsure if this wasn't some kind of twisted social experiment made by some psychopath.