I think support people will claim they can't hear you in order to get the caller to hang up so it improves their metrics (short call time and the caller hung up

I think support people will claim they can't hear you in order to get the caller to hang up so it improves their metrics (short call time and the caller hung up). I always say "I have plenty of time and will wait until you can hear me, and I won't hang up" or something along those lines. The connections always seem to magical improve after saying that.