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This isn't just a truth about management, it's about human nature. The minute we start tracking a specific metric, it gets gamed into a useless metric. Look at
by djrogers 5y ago
This isn't just a truth about management, it's about human nature. The minute we start tracking a specific metric, it gets gamed into a useless metric. Look at the Cobra effect, politics, school districts 'reopening' for 1 day to get reopening funds, or a thousand other examples.
- kelnos 5y agoI don't think this is necessarily about tracking; companies should definitely track their attrition rate. The problem is setting an attrition target and penalizing managers if their numbers are below that target. Being too far above that target might indicate a problem with a manager, but being below it likely does not.