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At least I'm not being held hostage, but PayPal has just had their last interaction with me. After few sales of an un-marketed old product for most of the pand
by toss1 5y ago
At least I'm not being held hostage, but PayPal has just had their last interaction with me.
After few sales of an un-marketed old product for most of the pandemic, someone tracked me down and wanted to purchase. Agreed on options and I said I'd have an invoice out in minutes.
Should be easy, right? Login to PayPal, fill out invoice info, hit [Send] . . . . Nope, something wrong, contact support. Phone w/half-hour+ wait times, support ppl 'cant hear' and line drops, repeat, send email, both put me off, took a bit of info and said a specialist would get back to me quickly. Yeah, right.
While I was waiting, I apologized to my customer and checked out alternatives. I'd worked with Stripe on a previous project, and they now have manual invoices (i.e., not only code-generated from website=>API).
Signed up, got authenticated, setup invoicing, sent invoice, got paid, and the money is in my account, and the product packaged and on the loading dock -- all within an hour or so.
More importantly, Stripe did a setup and execution from scratch in less time than I squandered even getting to initial PayPal help, and more than an order of magnitude faster than PayPal even began to send a useful answer my issue.
Done with PayPal - strongly recommend not using them -- and never store money there.
- jes 5y agoAgree. I do all that I can to avoid using them.
- meowster 5y agoI think support people will claim they can't hear you in order to get the caller to hang up so it improves their metrics (short call time and the caller hung up). I always say "I have plenty of time and will wait until you can hear me, and I won't hang up" or something along those lines. The connections always seem to magical improve after saying that.
- toss1 5y agoYup, but in this case, they hung up while I kept trying to talk.