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Would you say that Zapier is in this space? That seems to be the kind of use cases I see in my org.
by tootie 5y ago
Would you say that Zapier is in this space? That seems to be the kind of use cases I see in my org.
- ajcp 5y agoCertainly, I believe any of those API "middleware" tooling should be treated as the "new" RPA. IFTTT, Zapier, MuleSoft, Appian, etc
- mgummelt 5y agoIf by "this space" you mean RPA, then no. RPA platforms integrate with the target app's UI. Zapier (which typically is considered IPaaS, not RPA) integrates with the target app's API. It provides it's own UI to facilitate this, but it doesn't integrate with the target app's UI layer. Companies will always confuse these terms as they fight the marketing wars. UIPath, for instance, refers to any RPA solution that includes API integration as "end-to-end RPA". But the substantive difference between RPA and IPaaS is whether or not the API or the UI is the point of integration.