It isn't really clear what happened here, and that is a significant part of the problem. I think we are well past the time that we pass a law mandating the comp

It isn't really clear what happened here, and that is a significant part of the problem. I think we are well past the time that we pass a law mandating the companies that provide public services do what the EFF has suggested: > Provide meaningful notice to users. If PayPal is choosing to shut down someone’s account, they should provide detailed guidance about what aspect of PayPal’s terms were violated or why the account was shut down, unless forbidden from doing so by a legal prohibition or in cases of suspected account takeover. This is a powerful mechanism for holding companies back from over-reliance on automated account suspensions. > Adopt a meaningful appeal process. If a user’s PayPal account is shut down, they should have an opportunity to appeal to a person that was not involved in the initial decision to shut down the account.