I don't want to video chat that often but the reason is that the only way to do so is through Skype (hard to convince anybody to move to a different service) an

I don't want to video chat that often but the reason is that the only way to do so is through Skype (hard to convince anybody to move to a different service) and the video and voice quality is usually really bad so yes, I do think it is a technical problem (maybe not just software though).