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Replace Geek Squad with a very small (AI/ML) script. No, seriously. Once the root cause is found, humanize the description of the problem and ask the user what
by failwhaleshark 5y ago
Replace Geek Squad with a very small (AI/ML) script.
No, seriously. Once the root cause is found, humanize the description of the problem and ask the user what they want to do about it.
- eli 5y agoHave you seen the software the Apple Genius Bar uses to troubleshoot problems? It’s all scripted out with lots of automation.
- failwhaleshark 5y agoActually, no, I never use them. I bet they would to reduce labor costs. Desktop Reliability Engineering ;-)