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> Both automatically dial and redial EDD until they reach the agency’s hold line. Then they call a client and patch them through to wait on hold with EDD. The c
by willcipriano 5y ago
> Both automatically dial and redial EDD until they reach the agency’s hold line. Then they call a client and patch them through to wait on hold with EDD. The companies both said they then disconnect from the call so they do not overhear personal information.
How does that work? If they disconnect the call ends since they are the originator doesn't it?
- floatingatoll 5y agoWhatever automated phone exchange is hosting the call continues hosting it, recording the agency's hangup from the call in the PBX audit logs. If the agency has compromised the exchange, then they can overhear your EDD conversation. There would be little value to doing so, but if you're paranoid, there's certainly no way for you to be certain, so you shouldn't use the service.