In my wife's case, Uber compounded the bad experience of a blatant overcharge by casually, automatically dismissing her when she flagged it with them, with no o

In my wife's case, Uber compounded the bad experience of a blatant overcharge by casually, automatically dismissing her when she flagged it with them, with no option to appeal to a human. Sloppy business practice built on sloppy automation. Permanently severing relations with them was a really easy call.