Indeed. My account has been locked since 2015 due to a similar edge case. My card was stolen after taking a ride so I reported it. This prevented a ride charge

Indeed. My account has been locked since 2015 due to a similar edge case. My card was stolen after taking a ride so I reported it. This prevented a ride charge from going through. Uber locked my account, which then prevented me from paying. Uber support's assistance was Kafkaesque. They advised that I could reactivate my account by logging in and paying the balance. I told them I couldn't. Around and around we went. So I just use Lyft now.