To be clear, I’m saying that I sent private messages to the company on FB, I didn’t post comments to any public location. From a company’s point of view, there

To be clear, I’m saying that I sent private messages to the company on FB, I didn’t post comments to any public location. From a company’s point of view, there wouldn’t be any difference between ignoring my emails or ignoring my FB messages, it’s purely a procedural difference in how they respond to one vs the other.