Yeah, but the ramifications of the unending automation is indeed exactly the impossible-to-deal-with bugs. The fact of the matter is that Uber (the company, not

Yeah, but the ramifications of the unending automation is indeed exactly the impossible-to-deal-with bugs. The fact of the matter is that Uber (the company, not any specific PMs/Engineers inside it) decided that this was unnaceptable loss of money and they instead shift that to the customers. That decision, to not "invest" in support, is completely conscious by the founders/investors to make the business more viable, because at their scale, support can be quite expensive. In other words, technology is bringing scale and leaving the cost of the rounding errors to the most vulnerable.